GlotmanSimpson, one of North America’s leading structural engineering firms, is looking for an IT Support Technician to join our dynamic Vancouver-based team.

This position is primarily responsible for providing desktop support for our team of 90 staff at GlotmanSimpson.  The IT Support Technician will also support our remote offices in Surrey, Calgary, Victoria, and Los Angeles – some travel to remote offices in Canada may be required.  It is a requirement that this position is available on-site, remote work will not be possible.  The ideal candidate will be able to prioritize service tickets and resolve client issues in a timely manner to keep staff productive.  The IT Support Technician will work directly with our IT Director and assist all other departments on special projects ranging from software/web development, remote office setup, network configuration, high performance computing, software training, and computing research. 

JOB DUTIES + TASKS:

Troubleshoot:

  • Staff computing problems
  • Workstations / mobile devices / remote workers / printers
  • Software bugs

Setup / Configure / Update:

  • User accounts
  • Desktop workstations
  • Mobile devices
  • Webinar and video conferencing/recording

Develop:

  • AutoCAD profiles
  • AutoCAD and REVIT add-ins
  • Microsoft Excel VBA/macros
  • Company intranet/wiki
  • Various custom software utilities
  • Documentation and user manuals

REQUIREMENTS + KNOWLEDGE:

Education + Experience:

  • Completion of a 2-year diploma or degree program in computer systems technology and relevant certifications
  • Minimum of 2 years experience providing support in a Microsoft environment

Capabilities:

  • Excellent verbal and written communication skills
  • Maturity, confidence and proven multi-tasking skills; as well as a self-learner and self-starter
  • Excellent computing and troubleshooting skills

Technologies:

  • VB 6/7
  • NET framework v4+ with C# and Visual Basic
  • PowerShell
  • HTML / CSS / JavaScript
  • Relational Database / SQL
  • Networking / internet
  • Active Directory

Software:

  • Widows 7+
  • MS Office 2016+ / MS Teams
  • Zoom / GoToMeeting
  • Adobe Creative Suite
  • AutoCAD 2019+
  • Revit 2019+
  • Visual Studio 2019+ / Visual Studio Code
  • i0S
  • Android

Our team is innovative, creative and collaborative; if you can see yourself as a part of our dynamic team, send us your cover letter + resume by clicking APPLY below.

While we appreciate all interest in our firm, we will be in touch with you to request an interview if selected, no phone calls please.

Apply